Skip to main
Support
Lines
Support lines icon
Live Chat Now
24hr Alcohol and Drug Support Line
  • Metro (08) 9442 5000
  • Country 1800 198 024
  • Emergency 000
In an emergency call 000

How to get help

The Alcohol and Drug Support Service provides 24/7 non-judgemental, confidential one to one telephone counselling, information, and referral for alcohol and drug use.

You can chat confidentially with a professional alcohol and drug counsellor through our Live Chat service which is available from 7am – 10pm, daily.

During a chat session, the counsellor can:

  • Find out what is going on for you
  • Provide you with information about alcohol, drug use or mental health and well-being
  • Provide emotional support
  • Chat about treatment options
  • Refer you to local services that can provide ongoing support

Live Chat Disclaimer

The Alcohol and Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about their own or another person’s alcohol or drug use.

The service is available 24/7 via phone.

Phone: (08) 9442 5000
Country callers: 1800 198 024
Live Chat : 7am – 10pm, daily
Email: alcoholdrugsupport@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au

Contact with the Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential. 

The counsellor who answers your call can:

  • Listen to what is going on for you
  • Provide you with information about alcohol or drug use
  • Provide emotional support
  • Talk about treatment options
  • Refer you to local services that can provide ongoing support

They can also provide:

  • Interim support to individuals waiting for face to face counselling/treatment
  • A free call back service to socially and geographically isolated clients
  • Support to health professionals working with individuals and families impacted by alcohol or drug use

Translation support

If English is not your first language, you can get free translation support through Translating and Interpreting Service by phoning 131 450.

Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service.

The Parent and Family Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for families and carers concerned about a loved one’s alcohol or drug use.

Professional counsellors are available via phone 24/7.

Phone: (08) 9442 5050
Country callers: 1800 653 203
Live Chat: 7am – 10pm, daily
Email: alcoholdrugsupport@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au

Contact with the Parent and Family Drug Support Line is one-to-one with a professional counsellor and is confidential.

The counsellor who answers your call can:

  • Listen to your concerns about your current situation
  • Provide you with information about alcohol or drug use
  • Provide emotional support and professional advice
  • Offer to transfer you to a parent volunteer for peer support
  • Talk about support options for you and your loved one
  • Refer you to local services that can provide you and your family with ongoing support

Parent support network

In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use and know first-hand the kind of pressures placed upon the whole family as a result.

The volunteers know how important it is to be able to talk to someone who understands the situation, someone who won’t judge them and someone who can share what worked and what didn’t for them when they were faced with similar challenges.

Parent volunteers are available between 8:00am and 10:00pm each day and will listen to your concerns, share coping strategies and explore options to help manage your situation.

Translation support

If English is not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450.

Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service.

Working away from home can create additional stress and challenges that can impact both your work and your personal life. People often use alcohol and drugs as a way to cope with this type of stress, especially when they are away from their usual support systems such as family and friends. Families and relationships can often be affected by alcohol and drug use. 

The Working Away Alcohol and Drug Support Line is a confidential telephone support, information and referral service for those working away from home, their families and employers who are concerned about their own or another person’s alcohol or drug use or mental health and wellbeing.

The service is available 24/7 via phone.

Phone:  1800 721 997
Live Chat: 7am – 10pm, daily
Email: workingaway@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au

Contact with the Working Away Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential.

The counsellor who answers your call can:

  • Listen to what is going on for you
  • Provide you with information about alcohol, drug use or mental health and well-being
  • Provide emotional support
  • Talk about treatment options
  • Refer you to local services that can provide ongoing support.

They can also provide:

  • Interim support to individuals waiting for face to face counselling/treatment
  • A free call back service to socially and geographically isolated clients
  • Support to health professionals working with individuals and families impacted by alcohol or drug use

Translation support

If English is not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450. 

Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service.

24 Hour Telephone Crisis Support 

13 11 14 is a confidential telephone crisis support service available 24 hours a day, 7 days a week from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation their trained volunteers are ready to listen, provide support and referrals.

What happens when you call 13 11 14

Their trained Telephone Crisis Supporters will answer your call and:

  • Listen to your situation
  • Provide immediate support
  • Assist to clarify options and choices available to you
  • Provide you with referral information for other services in your local area

If a person is unwell they need help as soon as possible. Knowing how to respond and getting help can save a life.

Call 000 for an ambulance immediately.

If you are worried that you will get yourself or the person into trouble, don't forget that you are helping and later people will be thankful that you did.

The ambulance officers are only interested in helping and police will not be contacted unless they feel threatened or if someone has died.

When you call 000, stay calm and speak slowly and clearly.

A Communication’s Officer will ask you a series of questions to ensure the most appropriate ambulance response is provided.

The Communication’s Officer will give you advice over the phone to assist the patient prior to the arrival of an ambulance.

Can't find the answer you were looking for?
* Required
Write your question here and one of our experts will respond within the next 72 hours. We'll need your email address in order to get back to you.
notification

New Drug Aware Methamphetamine Campaign

Click here to see our new Drug Aware Methamphetamine campaign page.